Skip to content
Deadlock Live Events

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Deadlock Live Events API and associated services (the "Service") provided by:

Deadlock API Ltd.

Registered office to be confirmed prior to commercial launch. Email [email protected] for the current registered address.

Referred to in these Terms as "we", "us", or "our". By accessing or using the Service you agree to be bound by these Terms. If you are accessing the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

1. The Service

We provide a real-time game-event data API that streams parsed Deadlock match events via Centrifugo channels. The Service is described in our documentation.

Spectate delay. Valve's spectate API introduces a sixty to ninety (60–90) second delay relative to real game time for public matches. Parse-to-delivery latency is measured from when the event enters our pipeline; the spectate delay is not within our control and does not constitute a Service defect.

2. Accounts and API keys

You are responsible for keeping your API key confidential. All activity under your API key is your responsibility. Notify us immediately at [email protected] if you believe your API key has been compromised.

3. Permitted use

You may use the Service only for lawful purposes and in accordance with these Terms. You must not:

4. Billing

The Service is billed on a per-match basis via Stripe at the rate published on our pricing page. Usage is metered automatically; invoices are issued by Stripe. Disputed charges must be raised within thirty (30) days of the invoice date.

We may change the published pricing on at least thirty (30) days' written notice to your billing contact. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

5. Service levels

We target sub-500 ms parse-to-delivery latency and 99.999% uptime per match, delivered with idempotent semantics and edge distribution. These are operational targets, not contractual SLAs. Enterprise SLAs are available on request.

6. Data processing

Our collection and processing of personal data is governed by our Privacy Policy and, for business customers, our Data Processing Addendum.

7. Intellectual property

We retain all right, title, and interest in the Service, including our software and documentation. Nothing in these Terms grants you a licence to our intellectual property beyond the limited right to use the Service as described herein.

Game-event data originates from Valve Corporation's Deadlock game and is distributed via Valve's spectate relay. We make no claim to ownership of that data.

8. Termination

Either party may terminate these Terms for convenience on thirty (30) days' written notice. We may suspend or terminate your access immediately if you materially breach these Terms (including the Permitted Use restrictions in § 3) and, where the breach is curable, do not cure within fourteen (14) days of written notice. Sections 7, 9, 10, 11, 12, 16, 17, and 18 survive termination.

9. Customer-data return on termination

For thirty (30) days following termination we will, on written request, provide a self-service export of your account data and subscription audit log via the /dashboard/account export endpoint. After that period we will delete or anonymise the data in accordance with the retention schedule in the Privacy Policy § 9, subject to retention required by law.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW (INCLUDING DEATH, PERSONAL INJURY, FRAUD, OR FRAUDULENT MISREPRESENTATION).

12. Indemnification

Each party (the "Indemnifying Party") will defend the other party (the "Indemnified Party") against any third-party claim alleging that, with respect to us, the Service as supplied infringes the third party's intellectual-property rights, and with respect to you, your use of the Service in breach of § 3 (Permitted Use) caused the third party loss. The Indemnifying Party will pay damages and costs finally awarded against the Indemnified Party (or agreed in settlement), provided the Indemnified Party promptly notifies the Indemnifying Party of the claim, gives the Indemnifying Party sole control of the defence and settlement, and provides reasonable cooperation. Each party's indemnification obligation is capped at the cap in § 11.

13. Force majeure

Neither party will be liable for delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, labour disputes, third-party network or hosting failures, or denial-of-service attacks. The affected party will notify the other promptly and use reasonable efforts to resume performance.

14. Export control and sanctions

You warrant that you and your end users are not located in, organised under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive trade sanctions imposed by the European Union, Ireland, the United Kingdom, or the United States, and that you will not use the Service in violation of any applicable export-control or sanctions law. We may suspend or terminate the Service immediately on becoming aware of a breach of this section.

15. Dispute resolution

Before initiating any formal proceedings, the parties will attempt in good faith to resolve the dispute by escalating it in writing to senior representatives of each party for at least thirty (30) days from the date the dispute is notified. Notices to us must be sent to [email protected].

These Terms are governed by the law of Ireland. Subject to the informal-resolution step above, you irrevocably submit to the exclusive jurisdiction of the courts of Ireland for any dispute arising from or related to these Terms.

16. Class-action waiver

To the fullest extent permitted by law, any dispute resolution proceeding will be conducted only on an individual basis. Neither party will bring or participate in a class, consolidated, or representative action against the other.

17. Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of substantially all of our assets, on written notice to you.

18. Miscellaneous

19. Changes to these Terms

We will notify registered Customers by email at least thirty (30) days before any material change to these Terms. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Last reviewed: 2026-05-03.